Failed Deluxe Of Item
If you are pre-inspecting items please perform fail deluxe at this time. If fail deluxes are noticed during prep or staging of home delivery lanes, fail deluxes must be reported the day prior to home delivery.
Failed deluxe should only be done to items that are not repairable. If repairable please refer to our repair quote SOP.
Once damage is found on an item it should be fully inspected to make sure there are no other issue and all items on the order should still be inspected at this time as well
Follow the steps in the mobile app and make sure to include:
Photos of the damaged products.
Photos of the original packaging.
Photos of the manufacturer labels.
Packaging should NOT be disposed of until the item is fully inspected for this purpose.
If the item failed due to being damaged beyond repair, then the carton should be saved for photos and repacking of the damaged item.
If the order failed due to a missing piece/part, please try to use the assembly manual and list the SKU that is missing in the failed deluxe description.
Please include in the notes of the failed deluxe if the item is safe to use as a loaner.
Shippers Response
For all failed deluxes you should receive a response back from Deliveright by the end of the current day. In the event that no response is provided, the stop should be removed from the route
If an item is approved to be used as a loaner it will remain on the original order and Deliveright waives all claims for that specific damage
If the failed deluxe item is not going out the order will either be removed or item split from the route
Repair Quotes
If an item is damaged but can be repaired by your tech then you can enter a repair quote using the mobile app. This will send a notification to the shipper advising what is wrong with the item and the cost to repair. You will receive a response with a rejection within 2 hours. If no response is received within 2 hours please proceed to repair and deliver the item