Making Delivery Appointment
Carriers must book an inbound appointment with Deliveright no later than 24 hours prior to arrival at the appropriate email for the corresponding Hub found at: https://www.deliveright.com/coverage/
If for any reason an appointment is missed, a new date must be chosen.
Day of Delivery - “Arrival”
When the carrier arrives onsite, Mobile App: http://deliveright.com/app
Open the manifest and choose the upload image Icon
Take images of all of the paperwork while the driver prepares for the unloading of freight. All BOL’s and POD’s must be uploaded on the same day as the unload without exceptions.
Make note of arrival time on the Notes of the manifest
Any notes should be recorded on the BOL and an image captured using the Mobile App. An email needs to be sent to osd@deliveright.com for any overages or shortages. Damages must also be noted on the BOLs and attached to the order when doing the Failed Deluxe or Repair Quote. However, these need to follow the Failed Deluxe / Repair Quote SOP
Day of Delivery - “Receiving”
All freight must be received using the Mobile App - ideally on the day the freight arrives. Freight must be scanned within 48 hours after receiving. Manifests can not be closed until all items are scanned.
If you have any discrepancies, notify osd@deliveright.com immediately.
Day of Delivery - “Scanning”
There are three statuses for scanned item.
“Received” is for items being delivered by your hub. These will be scheduled once scanned in. Items should be stored well protected in the respective warehouse bays. Notify Inbound Manager of any potential damages to the item’s packaging prior to storing.
“Consolidated” is for items being delivered by a different Deliveright hub. These orders will not be scheduled until the item/order reaches the Final Mile Delivery Hub. Items should be stored well protected in the respective warehouse designated transfer areas. Notify Warehouse Manager of any potential damage to the item packaging.
“Pre-Inspection” is for items being delivered by your team’s delivery hub, but needs to be inspected prior to being stored. These orders will not be scheduled until the pre-inspection is complete.
Post Carrier Delivery
Once a manifest is completed and all of the items are received/consolidated, and any is OS&D have been reported - check all location scans. This can happen due to a shorted item or if an item was skipped while scanning in error. Go back through all items to locate the missed scanned item.
Closing the Manifest
Manifests can be closed once all items are marked as either Received or Consolidated. Manifest can not be closed if items are still listed In Transit, Pre-Inspection, Pending Arrival - and other non-received status. If you attempt to close a manifest with items in a non-received status, you will see an error message and the line item that needs to be reviewed. Carefully review this item to complete the manifest and close the manifest.
Fed EX/UPS/Other
If you receive items from any of their sources a manifest must be created the day you receive the Items. You are also required to upload images of the labels to the Manifest the same way you would upload and image of the BOL.
If you have an item “parcel” that you cannot identify you must send an email to Freight@deliveright.com to assist in figuring out who the shipper is. You Must use the letters UFO in the subject line
Unidentified
Furniture
Object.