Loadout
It is the hub’s responsibility to inspect all freight prior to departure of the routes
All items must be completely wrapped and protected for transport “mummified or Diaper wrapped”. The items must be wrapped in such a way that it is presentable to the customer
All drivers and helpers must have all necessary legal documents with them at all times.
In Route to Customer
It is required that a 30 min precall be performed using the mobile app
Deliveright does not allow the use of the customers driveway and assumes no responsibility of damages that could result from cracking, oil stains or overhead objects
At the Customer's Home
Drive team is not permitted to Smoke while at the customers location
Any offensive tattoos should be covered while at residence
No Speaking in a foreign language or the use of profanity while in front of the customer.
No music or other device streaming is permitted.
Using the customers bathroom is not permitted unless a commercial location
Trash/debris must be maintained by the drive team. The entire area around the truck and residence must be cleaned prior to the drivers departure. Under no circumstances are we permitted to dispose of trash/debris in the customer trash or dumpster
Every effort must be made to protect the customer's property. This is the drivers responsibility to have the proper supplies to ensure no home damage occurs during the delivery. If any damages are noticed prior to delivery, images must be captured and communicated with your hub and Deliveright dispatch
If any home damage occurs the driver must notify the hub and Deliveright dispatch prior to departure
Drive Teams should not move any existing furniture within the residence, unless it pertains to a scheduled pick-up order. In the event that furniture is moved and subsequently results in damage to either the residence or the furniture, the liability for the claims shall be on the hub.
Drive Teams should never discuss any additional cost with the customer in relation to factors such as staircases. Any such matters should be promptly reported to DISPO for appropriate handling.
It is the drive team's responsibility to give the customer a great experience. We need to treat every customer as if they were a member of your own family. You are the face of Deliveright and we take great pride in knowing you are doing your best to represent us.
When capturing images at the customers home they must be tasteful and comfortable for the client while this is happening. Be mindful of children or customers in the images. Also check for any reflections from mirrors and shiny surfaces of images that are not suitable for publication.
Reporting issue at residence
Anything other than a perfect delivery must be called into our dispatch line (862-279-7660) while the driver is still on site.
If an item is going to be very tight but you think you can make it, Please get the Home Delivery Damage waiver signed and approved by dispatch or Hub.